Hp C2fe0018 Turn Power Off Turn on Again

Z7_3054ICK0KGTE30AQO5O3KA30N0

hp-concentra-wrapper-portlet

Actions

HP All-in-One, Fax, and Copier Products - 'Turn Power Off then On' Message Displays on the Control Panel

Issue

The error message 'Turn Power Off then On' displays on the product control panel.

This document applies to the 'Turn Power Off then On' message only. If you receive a different message, try searching again for another document that addresses the exact message you see.

Solution one: Turn the product off and then on again

Follow these steps to resolve the error message. It might not be necessary to complete all of the steps to fix the issue.

Step one: Disconnect all data cables and devices from the product

1. Disconnect any USB, Ethernet, or parallel cables from the rear of the product.

   caution:

   Do not disconnect the power cord during this step.

   Figure : USB connection

   

   Figure : Parallel connection

   

2. Remove any memory cards or USB drives you have inserted into the product.

   Figure : Examples of memory cards

   

   Figure : Example of a USB drive

   

Step two: Turn the product off and then on

1. Press the Power button () to turn off the product.

   • Is your power button unresponsive?

     If the power button does not respond and your product will not turn off, proceed to the step to Reset the product.

2. Wait 15 seconds.

3. Press the Power button () to turn on the product.

4. Check the display for the error message.

• If the error message does not display, skip to the step to reconnect the data cables and devices.

• If the error message displays again, skip to the solution to check the power connections.

• If a different error message displays, continue to the next step.

Step three: Reset the product

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Unplug the power cord from the wall outlet.

3. Wait at least 15 seconds.

4. Plug the power cord back into the wall outlet.

5. Reconnect the power cord to the printer.

6. Turn the printer on.

• If the error message does not display, proceed to the next step to reconnect the data cables and devices.

• If the error message displays again, skip to the solution to check the power connections.

• If a different error message displays, search for another document that addresses the exact message you see.

Step four: Reconnect the data cables and devices

1. Press the Power button () to turn off the product.

2. Reconnect one USB, Ethernet, or parallel cable to the rear of the product.

3. Press the Power button () to turn on the product.

4. Check the display for the error message.

• If the error message does not display, reconnect another cable, and then repeat steps 2 through 4.

• If the error message displays, replace the cable you just reconnected with a new one. Go to the How to Buy HP page to buy the replacement power supply for your product.

Solution two: Check the power connections

Follow these steps in the order provided to make sure that the power connections between the product and the power source are secure.

Step one: Determine if the product uses a power cord or a power module as the power supply

If the power supply is a cord with electrical connections at each end, the product uses a power cord.

Figure : Power cord

If the power supply is a cord connected to a module or box, the product uses a power module. The power module might have a permanently attached power cord, or the power cord might detach from the power module. The term power module refers to both the power module and the power cord.

Figure : Power module with power cord permanently attached

Figure : Power module that uses a detachable power cord

IMPORTANT If the product uses a power module, make sure that the power module part number is the same as the part number listed in the User Guide to make sure that you have the correct power module.

• If the power module part numbers match, continue to the next step.

• If the power module part numbers do not match, replace the power module. Go to the How to Buy HP page to purchase the replacement power module for your product.

Step two: Check the electrical connections and wall outlet

Click the Plus sign () next to the type of power connector your product uses, and then follow the instructions to check the electrical connections.

Power cord

1. Disconnect the power cord from the rear of the product.

2. Unplug the power cord from any power strips or surge protectors.

3. Wait 30 seconds

4. Plug the power cord directly into a wall outlet.

5. Reconnect the power cord to the rear of the product.

6. Press the Power button () to turn on the product.

7. Monitor the product to see if it turns on, and then off again.

   • If the product remains on, you might have too many devices plugged into the power strip or surge protector. You might also need a new power strip or surge protector.

   • If the product turns off, the source of the problem is the wall outlet. Continue to the next step.

Power module

1. Disconnect the power module from the rear of the product.

2. Unplug the power module from any power strips or surge protectors, and then wait 30 seconds.

3. If the product uses a power module that uses a detachable power cord, reset the power module by doing the following:

   1. Unplug the power cord from the power module.

   2. Plug the power cord back into the power module.

4. Plug the power module directly into a wall outlet.

5. Reconnect the power cord or power module to the rear of the product.

6. Press the Power button () to turn on the product.

7. Monitor the product to see if it turns on and then off again.

   • If the product remains on, you might have too many devices plugged into the power strip or surge protector. You might also need a new power strip or surge protector.

   • If the product turns off, the source of the problem is the wall outlet. Continue to the next step.

Step three: Relocate the power cord or power module to another room

Click the Plus sign () next to the type of power connector your product uses, and then follow the instructions to relocate the power cord or power module.

Power cord

1. Disconnect the power cord from the rear of the product.

2. Unplug the power cord from the wall outlet.

3. Move the power cord to another room, and then plug it into a wall outlet in that room.

4. Reconnect the power cord to the rear of the product.

5. Press the Power button () to turn on the product.

6. Monitor the product to see if it turns on and then off again.

   • If the product remains on, you might have a problem with the circuit in the original room. Make sure that you do not have too many items plugged into the outlets in the room.

   • If the product turns off, continue to the next step.

Power module

1. Disconnect the power module from the rear of the product.

2. Unplug the power module from the wall outlet.

3. Move the power module to another room, and then plug it into a wall outlet in that room.

4. Reconnect the power module to the rear of the product.

5. Press the Power button () to turn on the product.

6. Monitor the product to see if it turns on and then off again.

   • If the product remains on, you might have a problem with the circuit in the original room. Make sure that you do not have too many items plugged into the outlets in the room.

   • If the product turns off, continue on to the next step.

Step four: Replace the power cord or power module

Go to the How to Buy HP page, and then follow the on-screen instructions to order a replacement power supply for your product.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, continue to the next solution.

Solution three: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

allenbenety.blogspot.com

Source: https://support.hp.com/in-en/document/c01369982

Share this post